General Conditions of Use

General Conditions of Use of the site www.TurkmenistanAirlines.fr

The present general conditions of use govern the access and use of the website www.TurkmenistanAirlines.fr (the “Website”), which contains purely informational content. The sale of tickets is conducted by Saberatours, a sales agent for Turkmenistan Airlines; all questions or complaints regarding the purchase of an airline ticket or reservation, as well as the terms and conditions of use and sale, must be addressed to SABERATOURS.

The Website was created by SABERATOURS. Access to and navigation on the Website implies full and unconditional knowledge and acceptance of the following conditions (the “Conditions of Use”):

1. Conditions

1.1. The content, commercial activities, products, and services included on the Website are not designed for or intended for people residing in jurisdictions where their content is not duly authorized.

1.2. The Website includes only the pages published at any time by www.TurkmenistanAirlines.fr. Access to and browsing of the Website are the sole responsibility of users, in accordance with the conditions established by these Conditions of Use.

1.3. Viewing the content of the Website in no way constitutes the establishment of a contractual relationship between TurkmenistanAirlines.fr and the user.

2. Obligations of the user

2.1. The user agrees to use the services and content of the Website in accordance with the law, these Conditions of Use, and the specific conditions applicable to the services offered by TurkmenistanAirlines.fr at any time. In particular, they will refrain from using them for:

(I) Carrying out illegal activities or activities constituting a crime, contrary to good faith, good morals, public order, or involving the violation of regulations related to intellectual and industrial property or any other rule of the applicable legal system.

(II) Disseminating content of a racist, xenophobic, pornographic nature, glorifying terrorism, and/or violating human rights.

(III) Introducing or distributing through the network programs (viruses and harmful software) that may damage the computer systems of Turkmenistan Airlines, its suppliers, or third parties using the intranet or this Website.

(IV) Transmitting their username and password to unauthorized third parties. They are required to immediately inform TurkmenistanAirlines.fr in case of access to such information by an unauthorized user. To this end, TurkmenistanAirlines.fr reserves the right to change the username and password to protect the service.

(V) Making available to other users, sending by email, or transmitting in any way content that the user, under applicable provisions or established contractual relationships, is not authorized to transmit (such as privileged information, information subject to intellectual or industrial property rights, as well as information that is confidential).

(VI) Engaging in “spamming” and, more generally, distributing unsolicited or unauthorized advertisements, promotional material, “junk mail,” “chain letters,” “pyramid schemes,” or any other form of information, except in the areas of the Website specifically intended for that purpose.

(VII) Reproducing, duplicating, copying, selling, reselling, or exploiting for commercial purposes all or part of the content of the Website.

2.2. Users who subscribe to services through the Website declare that they are of legal age, in accordance with the French legislation in force. In the case of services subscribed by minors, parental or guardian authorization is required to benefit from the subscribed service.

3. Modification of information

TurkmenistanAirlines.fr reserves the exclusive right to update, modify, and delete the content of the Website, as well as the right to restrict or prevent access to it. TurkmenistanAirlines.fr may exercise these rights at any time and without prior notice.

4. Content

4.1. TurkmenistanAirlines.fr commits to making all reasonable efforts to avoid any errors in the content of the Website. However, in the event of any error in the content published on the Website, TurkmenistanAirlines.fr shall not be held liable, subject to the provisions of applicable law.

4.2. TurkmenistanAirlines.fr declines all responsibility in case of discrepancy between printed documents and the electronic version published on the Website, subject to applicable law. In the event of a discrepancy between the printed version and the one published on the Website, the printed version shall prevail.

4.3. TurkmenistanAirlines.fr declines all responsibility for the content, commercial activities, products, and services included or that can be accessed via electronic links, directly or indirectly, through the Website. The links available on the Website, unless otherwise stated, are provided solely for informational purposes. Their presence does not imply in any way a suggestion, invitation, or recommendation in relation to them. These links do not indicate any relationship between TurkmenistanAirlines.fr and the individuals or companies that own the websites accessible through the links. TurkmenistanAirlines.fr reserves the right to unilaterally remove links appearing on the Website at any time.

5. Browsing, access, and security

5.1. TurkmenistanAirlines.fr strives to ensure that navigation is carried out in the best possible conditions.

5.2. This Website has been designed to support the Internet Explorer browser. In this context, TurkmenistanAirlines.fr shall not be held responsible for any damage or loss caused to users as a result of using browsers or versions other than those for which the Website was designed.

5.3. TurkmenistanAirlines.fr declines all responsibility in the event of an interruption of access to the Website or errors and does not guarantee either access to it or the absence of errors. TurkmenistanAirlines.fr also declines all responsibility and does not guarantee that the content or software accessible through the Website is error-free and cannot cause damage to the user’s computer system. TurkmenistanAirlines.fr shall not be held responsible for any losses, damages, or harm of any kind caused by the use or navigation of the Website, including, without limitation, damage to computers and those caused by the introduction of viruses. In particular, TurkmenistanAirlines.fr declines all responsibility in the event of power cuts, interruptions, malfunctions, or failures in telecommunications during financial transactions, as well as for any possible damages and harm in such cases.

5.4. TurkmenistanAirlines.fr shall not be held responsible for any damage caused to users due to improper use of the Website.

5.5. The services offered on the Website can only be used properly in accordance with the technical specifications under which they were designed.

6. Privacy Policy

TurkmenistanAirlines.Fr is committed to maintaining the confidentiality of personal data and processing it with the utmost discretion, adopting all necessary measures to prevent its alteration, loss, unauthorized processing, or access, in accordance with the technological advancements and the provisions of the French data protection legislation. TurkmenistanAirlines.Fr reserves the right to modify this Privacy Policy, so Users are encouraged to review it regularly.

What personal data do we collect?

Through its forms, TurkmenistanAirlines.Fr collects personal data necessary for providing its services or for conducting electronic transactions, such as first name, last name, email address, postal address, ID card number, credit card number, phone number, or billing information.

TurkmenistanAirlines.Fr also collects information about your browsing activity through the website or mobile application, such as your number of visits, registration details, digital fingerprint, or location data, among other information. TurkmenistanAirlines.Fr may also obtain information regarding email messages, such as read confirmations.

Regarding the use of cookies by Turkmenistan Airlines, we invite you to review our cookie policy.

With whom do we share your data?

Turkmenistan Airlines, as the controller of the files generated from the personal data provided by Users, declares that it may share your data with its partner Saberatours or other companies within the group for the purposes specified in this Privacy Policy. TurkmenistanAirlines.Fr may also share data with third parties as permitted by current regulations, as well as with airlines with which it has codeshare agreements, or with competent authorities and public administrations upon request.

TurkmenistanAirlines.Fr may also allow access to external service providers entrusted by Turkmenistan Airlines with data processing, which in no case can use the data for other purposes or transfer it to third parties.

TurkmenistanAirlines.Fr may also provide third parties with certain statistical data that, in no case, allows for the personal identification of the User.

How do we obtain your data?

TurkmenistanAirlines.Fr may collect Users’ personal data during the ticket booking process via the TurkmenistanAirlines.Fr website (hereinafter “the Website”), the TurkmenistanAirlines.Fr mobile app (hereinafter “the App”), through the partner Go7 or by phone, when booking products or services, while browsing the Website or App or through social media, when creating a user or loyalty account, subscribing to newsletters, participating in contests, sweepstakes, or similar activities, or through third parties such as travel agencies, tour operators, or codeshare airlines.

Why do we use your data?

The User agrees that the personal data provided, including location data, will be incorporated into one or more automated files owned by TurkmenistanAirlines.Fr for the following purposes:

• Booking a seat to provide air transport services;
• Providing and ensuring other purchased services, as well as customer service or direct marketing services;
• Managing the user or loyalty account, allowing the User to manage bookings more easily and personalized, review past destinations or searches, even from different devices (computer, tablet, mobile phone);
• Facilitating the immigration and admission process;
• Complying with accounting, billing, and audit requirements;
• Verifying credit cards, debit cards, and other payment methods;
• Meeting TurkmenistanAirlines.Fr’s security, administrative, and legal requirements;
• Verifying, maintaining, and deploying systems and statistical studies, such as Google Analytics;
• Detecting and/or preventing fraud or similar illegal activities;
• Providing additional services, improving services, and enhancing customer experience when using the Website or App;
• Conducting statistical analyses of visits to the Website and User behavior;
• Allowing geolocation via GPS, Bluetooth, Wi-Fi, IP address, or similar technology to better personalize services offered through the Website or App;
• Sending, including electronically or through portable devices (push notifications), information, promotions, and advertisements likely to interest the User about TurkmenistanAirlines.Fr’s services, products, news, and other relevant information. Newsletters will include products offered by TurkmenistanAirlines.Fr and operated by it or collaborating organizations. If you do not wish to receive commercial communications electronically, you can unsubscribe by clicking on the corresponding link in the newsletters you receive, checking the appropriate box on the Website, through your user account, or by emailing [email protected] with your request.

Responsibility for the accuracy of data

The User is responsible for the accuracy of the data provided and agrees to inform TurkmenistanAirlines.Fr of any changes to these data. TurkmenistanAirlines.Fr reserves the right to exclude from registered services any User who has provided inaccurate or fraudulent data, without prejudice to any other legal action that may be taken.

TurkmenistanAirlines.Fr is not responsible for links provided on its Website that redirect to other sites owned by third parties, which assume full responsibility for their content.

Exercising your rights

To exercise the rights of access, modification, opposition, and cancellation, the User may send a written request, accompanied by a copy of their ID card or passport, to TurkmenistanAirlines.Fr or via email to [email protected], also attaching a copy of their ID card or passport.

Social Media

TurkmenistanAirlines.Fr may use its accounts on various social media platforms to promote its services and may access certain information about the User that they have previously agreed to share through these networks. TurkmenistanAirlines.Fr may use the data collected through its social media accounts to create targeted advertising campaigns, contests, sweepstakes, and promotions in accordance with the specific terms and privacy policies of each social media platform.

Through its Website, TurkmenistanAirlines.Fr may offer Users services provided by third parties, such as hotel and parking reservations, car rentals, or baggage transportation, among other associated services. Users who purchase these services must agree to the terms and privacy policy of each service provider, and TurkmenistanAirlines.Fr assumes no responsibility for these services or for data voluntarily provided by Users.

Transaction security

TurkmenistanAirlines.Fr ensures the security and confidentiality of your transactions through the Website or App, taking all necessary precautions to prevent unauthorized third-party access, considering the state of the technology at all times.

We are constantly striving to combat fraud and identity theft in electronic transactions by using software and systems that help detect potentially fraudulent behavior and prevent its recurrence.

When conducting a transaction through your user account, TurkmenistanAirlines.Fr may ask for your consent to store your card number for future purchases. This number will always be encrypted using SSL protocol, providing the highest level of security.

Subject to the above, it is very important for the User to take all basic precautions to ensure their own security, such as:

• Never sharing their username or password with third parties;
• Regularly changing passwords, avoiding the most common combinations (123456, qwerty, admin, etc.) or easily guessed details (birthdate, family name, etc.);
• Logging out of sessions and accounts (including social media) to prevent unauthorized access, especially when using shared devices;
• Closing the browser window.

7. Technical Information

TurkmenistanAirlines.Fr cannot be held responsible for potential damages caused by interferences, omissions, interruptions, computer viruses, telephone malfunctions, or disconnections related to the operational functioning of this electronic system, due to causes beyond the control of TurkmenistanAirlines.Fr; delays or blockages in the use of this electronic system caused by failures or overloads in its Data Processing Center, telephone lines, the Internet, or other electronic systems; nor for potential damages caused by third parties through illegal intrusions beyond the control of Turkmenistan Airlines. Moreover, TurkmenistanAirlines.Fr cannot be held responsible for potential damages suffered by the user due to errors, defects, or omissions in the information provided by TurkmenistanAirlines.Fr and originating from external sources. TurkmenistanAirlines.Fr also disclaims responsibility for improper use of the service resulting from maintenance work, incorrect configuration of the user’s computer device, or insufficient capacity to support the necessary computer systems to use the offered services.

8. Intellectual and Industrial Property

Some content accessible to users through the Website is subject to industrial and intellectual property rights belonging to TurkmenistanAirlines.Fr or third parties. Access to such content or elements through the Website does not grant the user the right to alter, modify, exploit, reproduce, distribute, or publicly communicate or any other rights corresponding to the holder of the concerned rights. The user agrees to use the content and/or elements accessed through the Website for personal use and not to exploit them commercially in any way, directly or indirectly.

9. Withdrawal and Suspension of Services

TurkmenistanAirlines.Fr may withdraw or suspend, at any time and without prior notice, the provision of its services if the user violates the clauses of these terms of use.

10. Duration and Expiration

The provision of services and information contained on the Website is, in principle, of indefinite duration. TurkmenistanAirlines.Fr may decide to interrupt or terminate the provision of the service and/or any other element of the Website at any time. When reasonably possible, users will be notified in advance of any interruption or final cessation of the provision of services offered.

11. Jurisdiction and Applicable Law

Any dispute or disagreement regarding the interpretation or application of these terms of use will be submitted to the corresponding courts and tribunals, as provided by current legislation regarding competent jurisdiction, referring, in the case of end consumers, to the place of performance of the obligation or the purchaser’s domicile.

This is without prejudice to the user’s ability to resort to the consumer arbitration body of their territory.

In the case of a purchase made by a company, both parties expressly waive their jurisdiction and declare their submission to the jurisdiction of the courts and tribunals of Paris (France).

12. Information, Licenses, and Insurance of SABERATOURS, Sales Agent of Turkmenistan Airlines

This Website is managed by SABERATOURS, sales agent of Turkmenistan Airlines in France, located at 41, Boulevard Saint-Michel, 75005 Paris, FRANCE, listed with the RCS Paris under number 317 460 386, with license LI.075.95.0047, financial guarantee No. APSL-SN-2020/1611 of the APST (Association Professionnelle de Solidarité du Tourisme), and civil insurance contract No. HA RCP023.

For more information, you can contact us through the contact form on our website.